Note Pad FAQ

For all support enquiries please email us at info@polarbearfarm.com

How do I buy it?

iPhone applications are purchased and downloaded exclusively through the iPhone App Store in iTunes. Click on the iPhone App Store link anywhere on our site and it will take you there:

Available on the iPhone App Store

Where can I download Sync?

You can download the Mac version of Sync here, or if you prefer, the Windows version of Sync here.

What firewall settings do I need to know about?

The latest version of Sync no longer requires any special firewall configuration.

Can I sync from my computer to my iPhone?

Yes! As of version 1.5 you can sync in both directions from your iPhone to your computer, and from your comptuer to iPhone. Make sure you're using the latest version of Sync to take advantage of two way syncing.

When emailing a note, can I access contacts from my iPhone address book?

Yes, now you can select email addresses from your iPhone contacts instead of having to type them in each time.

How do I setup syncing?

  • First make sure your iPhone and computer you're trying to sync with are on the same WiFi network.
  • Open Note Pad on your iPhone, then click the sync button in the top left corner.
  • Open up the Sync application on your computer, and select your iPhone from the devices list.
  • Back on the iPhone, tap the "Add Computer..." button, then enter that code in Sync on the desktop, and click "Pair"
  • The iPhone will then pair with the computer, and on successful completion will automatically slide back to the "Sync Notes" screen on the iPhone.
  • Once this has happened, you should be able to click the "Sync" button in the desktop "Sync" application.
  • This device pairing only needs to be done once per computer you'd like to sync with, for all future syncs, you simply launch Note Pad, click the sync button on the top left, so that you are on the screen with the list of paired computers. Then open "Sync" on your computer, choose your iPhone from the device list, and click the "Sync" button.

My device doesn't show in Sync under devices

If you are using Windows, please make sure you have installed Bonjour, available here, otherwise, make sure that your iPhone and the computer you're trying to sync with are on the same WiFi network.

How do I reset Sync and re-pair with a phone?

  • Open Note Pad on your iPhone, click the sync button in the top left corner.
  • If there are any computers in the list, delete them.
  • Open up the Sync application on your computer, and select your iPhone from the devices list.
  • If the "Sync" button is visible, click on it. Sync will report an error, and return you to a screen where you can enter a new passcode.
  • Back on the iPhone, tap the "Add Computer..." button, then enter that code in Sync on the desktop, and click "Pair"
  • The iPhone will then pair with the computer, and on successful completion will automatically slide back to the "Sync Notes" screen on the iPhone.
  • Once this has happened, you should be able to click the "Sync" button in the desktop "Sync" application.
  • This device pairing only needs to be done once per computer you'd like to sync with, for all future syncs, you simply launch Note Pad, click the sync button on the top left, so that you are on the screen with the list of paired computers. Then open "Sync" on your computer, choose your iPhone from the device list, and click the "Sync" button.



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