Telegram FAQ

For all support enquiries please email us at

What are Telegrams?

Telegrams are voice messages that are sent like SMS in a very quick, easy to use, and visual way.

How do I buy it?

iPhone applications are purchased and downloaded exclusively through the iPhone App Store in Apple iTunes. Click on the iPhone App Store link anywhere on our site and it will take you there:

Available on the iPhone App Store

How do I use it?

You open it on your iPhone and press the top right button, which is a symbol for “Create New Message.” You then press record and select who you want to send it to. It’s that easy.

Do I need my friends to have Telegram in order to use it?

No. You can use Telegram to voice message to any email address in the world. This is a great solution instead of having to type out emails on the phone. It is much faster and more personal.

What if I want to voice message another iPhone?

They have 3 options:

  1. They can purchase Telegram to send and receive Telegrams.
  2. They can still receive voice messages as email attachments playable on their iPhone.
  3. Telegram Lite is a free version of Telegram that allows messages to be received and you can still send very short 5 second voice messages without tags in response. Try before you buy.

How much data does it use?

Roughly 4KB per second of recording. That’s about 80 KB per message of 20 – 30 seconds. Most data plans are in the GB, unlimited or at least hundreds of MB. That means you can use it freely without having to worry about it eating up your data plan.

Does it only work on iPhones?

Yes. Although many smart phones will be able to receive Telegrams as audio attachments on their email.

Can I access contacts from my iPhone address book?

Coming in our next update. This is in the pipeline and will be out this month. It will allow you to select email addresses from your iPhone contacts instead of having to type them in each time. Also email caching will be included.

What file format is sent to emails?

Currently it is .caf which should play in QuickTime, however, in our next update we will be changing it to .aif which will playback using either iTunes or QuickTime on PC or Mac.


Follow @PolarBearFarm on Twitter!